A widower told last night of his shock after receiving a letter from online banking company, PayPal, threatening his dead wife with debt collection and legal action.
Howard Durdle was contacted by the ‘insensitive’ company, which claimed the death of Mr Durdle’s wife, Lindsay, constituted a ‘breach’ of their rules.
Lindsay Durdle, from Bucklebury, West Berkshire, died at just 37 years old in May earlier this year after a long battle with breast cancer which spread to her lungs and her brain.
And, until he opened the letter, Mr Durdle had been coping with the loss of his wife as best he could, telling the BBC: ‘I’m in a reasonable place at the moment – I’ve got quite a level head on my shoulders.’
He said he was ‘quite capable of dealing with paperwork like this’.
But Mr Durdle became distressed as he read the letter headed: ‘Important: You should read this notice carefully.’
It continued: ‘Dear Mrs Lindsay Durdle, This is a default notice served under section 87 (1) of the Consumer Credit Act 1974. Your account has an outstanding balance of £3,240.72.’
The brusque letter went on to read that Mrs Durdle was ‘in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased’.